GDPR & Privacy

Our GDPR Compliance Program

We process personal information for certain legitimate business purposes, which include some or all the following:

1. Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.
2. To identify and prevent fraud.
3. To enhance the security of our network and information systems.
4. To better understand how people, interact with our websites.
5. To provide postal communications which we think will be of interest to you.
6. To determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data Rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please Click here. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

GDPR aims to protect individuals and their personal data through unified, modernized standards, as well as through a set of meaningful rights for individuals, backed by potential penalties for noncompliance. Any organization that holds or processes the personal data of EU data subjects is obligated by GDPR provisions to:

• Obtain explicit consent to gather information from data subjects—and documentation to prove that the enterprise has done so. (Consent under GDPR is limited to specific purposes such as maintaining current contact information, and data subjects have the right to withdraw their consent at any time.)
• Implement data subjects’ right to access and obtain data, allowing individuals to request access to information held about them, and to learn how and why it is used, where it is being accessed, what categories of data are being accessed, and who has access.
• Put into practice the “right to erasure,” giving data subjects the right to request the deletion of personal data if they do not wish to allow its use.
• Provide data subjects with a process to correct inaccurate personal data, and allow them to object to profiling.
• Some firms may also be required to appoint a Data Protection Officer, to foster accountability of those responsible for GDPR compliance (such as controllers or processors) across the organisation.

We know how important these data-subject rights are for individuals, for more details on our GDPR compliance program call us now on +44 (0)203 070 3997

Our Updated Privacy Policy

Your privacy is very important to us. Ticketstosee understands you want to remain in control of your personal information and that we must earn and retain your trust. Ticketstosee.com has created this privacy statement to show our commitment to the privacy of any personal details that you provide us when using our website. We can assure you that we keep your information confidential and do not sell or rent our customers' personal information to third parties.

Please review this Privacy Policy, which sets out our policies regarding the collection, utilization and protection of the personal information of those using Ticketstosee.com. Personal information includes information that is attributable to a specific individual, such as name, address, telephone number, email address and credit card number. When using our website, you are consenting to the practices set forth in this Privacy Policy.

Please note that when browsing our site, the provision of any personal information is not required unless and until you choose to make a purchase or sign up for one of our email newsletters or other services as described below. Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.

  1. General
    1.1 Ticketstosee.com (“we”, “us” or “Ticketstosee”) take the privacy of your information very seriously. Our Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be provided to us through our websites or collected through other means such as in person by us, by an online form, email, or telephone communication.
    1.2 This notice applies to personal information provided by our customers and their authorised users and affiliated individuals. In this notice “you” refers to any individual whose personal data we hold or process (i.e.: to you as an individual user, customer, or potential customer, or to you as an individual affiliated with one of our users, customers, or potential customers).
    1.3 In general, our services are limited to the provision of telecoms services and we do not process personal data on a large scale, but we will hold certain data in relation to individual users and customers and individuals affiliated with our users or customers, and this notice sets out the basis on which we hold that data.
    1.4 This notice is governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018.
  2. Legal Basis on which we process personal data
    2.1 Personal data we hold about you will be processed either because:
    2.1.1 the processing is necessary in order for us to comply with our obligations under a contract between you and us, specifically for the provision of our services; or
    2.1.2 the processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.
  3. Personal data we collect
    3.1 We may collect and process the following personal data (information that can be uniquely identified with you) about you:
    3.1.1 for individuals associated with our customers we may hold contact information such as names, email addresses, phone numbers, addresses, and job titles and/or specific roles within your organisation (“Customer Contact Information”);
    3.1.2 for individuals associated with our suppliers and other third parties we interact with we may hold contact information such as names, email addresses, phone numbers, addresses, and job titles and/or specific roles within your organisation (“Third Party Contact Information”);
    3.1.3 a record of any correspondence or communication between you and us and any information we may require from you when you report a problem or submit a complaint (“Communication Information”);
    3.1.4 marketing information we may hold about you in order to provide information about our services this may include names, email addresses, phone numbers, addresses, and job titles and/or specific roles within your organisation (“Marketing Information”).
    3.2 We will collect information either from you directly or from a third party (for instance your employer or an introducer). If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.
    3.3 You do not have to supply any personal information to us in practice, we may be unable to provide our services to you without personal data (for instance we will need contact information in order to communicate with you). You may withdraw our authority to process your personal data (or request that we restrict our processing) at any time but there are circumstances in which we may need to continue to process personal data (please see below).
  4. How we process your personal data
    4.1 Please see the table below, which sets out the manner in which we will process the different types of personal data we hold:

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

When we are setting up an account with a customer or potential customer with whom you are associated or entering into an agreement to provide services to our customer.

Customer Contact Information
Communication Information

Performance of a contract with you
Necessary for our legitimate interests (to establish necessary information about you in order to provide our services)

When we communicate with you as an individual affiliated with our, customers, or potential customers in order to provide our services to you.

Customer Contact Information
Communication Information

Performance of a contract with you
Necessary for our legitimate interests (in order to deliver our services).

When we enter into an agreement with you or an organisation with which you are connected as a supplier.

Third Party Contact Information
Communication Information.

Performance of a contract with you
Necessary for our legitimate interests (in order to deliver our services).

When we communicate with you as an individual affiliated with our supplier or another third party we interact with.

Third Party Contact Information
Communication Information

Performance of a contract with you
Necessary for our legitimate interests (in order to deliver our services).

When we communicate with you, or you as an individual affiliated with our users, customers, or potential customers, about our services (for instance if you request support or make a complaint).

Customer Contact Information
Communication Information

Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with our Service)

To manage our relationship with you.

Customer Contact Information
Communication Information

Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests

To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data

Customer Contact Information
Third Party Contact Information
Communication Information

Necessary for our legitimate interests (for running our business, provision of administration services, network security, to prevent fraud and in the context of a business reorganisation)
Necessary to comply with a legal obligation

To store your contact information for marketing purposes and sending marketing and other promotional communications to you.

Customer Contact Information
Marketing Information

Necessary for our legitimate interests in promoting our services to business customers.

For each type of data listed above, definitions are included under clause 3.1.

  1. Data Retention
    5.1 Our current data retention policy is to delete or destroy (to the extent we are able to) the personal data we hold about you in accordance with the following:

Category of personal data

Length of retention

Records relevant for tax and customs authorities

8 years from the end of the year to which the records relate

Personal data processed in relation to a contract between you and us

7 years from either the end of the contract or the date you last used our Service, being the length of time following a breach of contract in which you are entitled to make a legal claim

Personal data held on marketing or business development records

3 years from the last date on which a data subject has interacted with us

5.2 For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data.
5.3 The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).
5.4 We review the personal data (and the categories of personal data) we are holding on a regular basis to ensure the data we are holding is still relevant to our business and is accurate. If we discover that certain data we are holding is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.
5.5 If you wish to request that data we hold about you is amended or deleted, please refer to clause 8 below, which explains your privacy rights.

  1. Sharing your information
    6.1 We do not disclose any information you provide to any third parties other than as follows:
    6.1.1 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
    6.1.2 in order to enforce any terms and conditions or agreements for our services that may apply;
    6.1.3 If we are sub-contracting services to a third party we may provide information to that third party in order to provide the relevant services;
    6.1.4 we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
    6.1.5 to protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    6.2 Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so. If we do supply your personal information to a third party, we will take steps to ensure that your privacy rights are protected, and that third party complies with the terms of this notice.
  2. Security
    7.1 We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage. These measures may include (as necessary):
    7.1.1 protecting our servers with software firewalls;
    7.1.2 locating our data processing storage facilities in secure locations;
    7.1.3 encrypting all data stored on our server with an industry standard encryption method that encrypts the data between your computer and our server so that in the event of your network being insecure no data is passed in a format that could easily be deciphered;
    7.1.4 when necessary, disposing of or deleting your data so it is done so securely;
    7.1.5 regularly backing up and encrypting all data we hold.
    7.2 We will ensure that our employees are aware of their privacy and data security obligations. We will take reasonable steps to ensure that the employees of third parties working on our behalf are aware of their privacy and data security obligations.
    7.3 This notice and our procedures for handling personal data will be reviewed as necessary.
    7.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features referred to in this clause to try to prevent unauthorised access.
  3. Your privacy rights
    8.1 The GDPR gives you the following rights in respect of personal data we hold about you:

The right to be informed

You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.

The right of access

You can make what is known as a Subject Access Request (“SAR”) to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests). If you wish to make a SAR please contact us as described below.

The right to correction

Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month.
We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.

The right to erasure (the ‘right to be forgotten’)

Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our services without holding your personal data and we may need to keep your data in some circumstances). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible.
We will communicate the erasure to any third parties to whom we have passed the same information.

The right to restrict processing

You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data. However again, some of our Services will not be available if processing is restricted.

The right to data portability

You have right to receive copies of personal data we hold about you in a commonly used and easily storable format (please let us know a format which suits you). You may also request that we transfer your personal data directly to third party (where technically possible).

The right to object

Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing.

Rights with respect to automated decision-making and profiling

You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent.

Right to withdraw consent

If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).

8.2 All SARs and other requests or notifications in respect of your above rights must be sent to us in writing to The Data Protection Officer, Ticketstosee.com, Unit 1 Green Lane Business Park, 238-240 Green Lane, London SE9 3TL United Kingdom, email: [email protected]

8.3 We will endeavour to comply with such requests as soon as possible but in any event,  we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

  1. Data Breaches
    9.1 If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager.
    9.2 If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.
  2. Other websites
    10.1 Our Service may contain links and references to other websites. Please be aware that this notice does not apply to those websites.
    10.2 We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the Site, our Portal, or any other service that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
    10.3 In addition, if you came to this Service via a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
  3. Transferring your information outside Europe
    11.1 As part of the Service offered to you the information you provide to us may be transferred to, processed and stored at, countries or international organisations outside of the EEA.
    11.2 If we transfer your information outside of the EEA, and the third country or international organisation in question has not been deemed by the EU Commission to have adequate data protection laws, we will provide appropriate safeguards and we will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice. In particular we will ensure that there is an contract in place with our partners to ensure that your data is processed in accordance with this notice.
    11.3 If you contact us while you are outside the EEA, your information may be transferred outside the EEA in order to communicate with you.
    11.4 By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EEA in the manner described above.
  4. Notification of changes to the contents of this notice
    We will post details of any changes to our policy on www.ticketstosee.com to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.
  5. Contact us
    If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, you can do so via the following address: The Data Protection Officer, Ticketstosee.com, Unit 1 Green Lane Business Park, 238-240 Green Lane, London SE9 3TL United Kingdom, email: [email protected]

If we are unable to resolve any issues you may have, or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting http://www.ico.org.uk/ for further assistance.

Making a Purchase with Ticketstosee

In order to purchase tickets and related services through our site, essential personal information such as your name, your telephone number, your email address, and any additional information required for authenticating a purchase is required. If you are purchasing multiple tickets or buying tickets on behalf of others, please ensure that each of these other customers agrees, in advance, to disclosure of their personal information to us.

If you purchase a ticket(s), your name and address may be provided to another user for the sole purpose of delivering the specific purchased product(s). The other user agrees to not use this information for any other purpose, either in connection with such shipment(s) or separately from such shipment(s). The other user also agrees not to separately contact you at any time for any reason.

The information you provide may also be provided to our partners to verify your compliance with any special conditions which might apply

Customer Registration

If you choose to become a registered customer of Ticketstosee.com, you must provide us with your name, address, telephone number, email address, a unique login name, password, password validation, and a password hint to help you to recall your password. This information is collected on the registration form for various reasons including: (i) for your personal identification; (ii) to complete reservations; (iii) to enable us and our partners to contact you for customer service purposes; (iv) to tailor the content of our site to meet our customer’s needs; (v) to share certain information with selected partners; (vi) to make any necessary product improvements to our site and (vii) to permit us or our partners to verify your compliance with any special conditions which might apply. Please note that we do request your email address to confirm your new client registration and each time you purchase a ticket via our website.

For your convenience, you may prefer to create an online customer profile by providing us with details of events that may interest you, payment and billing information, delivery address, and/or other personal information. This information will be used to assist you in purchasing tickets more efficiently.

Automatic Logging of Session Data

Generic information about your computer's connection to the Internet, called "session data", will automatically be logged. This information is anonymous and cannot be used to track your personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that enables computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us administer our website, track correlative information and to collate statistics in relation to visitor traffic. We may use your IP address to help us diagnose problems with our server. Rest assured that this information cannot be linked to you personally.

Cookies

A cookie is a small file of information that is automatically stored by your browser on your computer's hard drive when you enter our web site. Cookies can only identify your computer and not the individual user, by storing some basic information which will enable us to identify if you have previously visited our web site. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses, or harvest your personal information. The use of cookies is very common and Ticketstosee.com's use of cookies is similar to that of other reputable online companies.

Any personal information that you provide us with such as your name and address etc. is neither gathered nor stored in the cookies placed by the Ticketstosee.com web site and, as a result, your information will not be passed on to any third parties.

Most web browsers automatically accept cookies but it is possible to change the options on your web browser or use certain software programs, which will enable you to control how and whether cookies will be accepted by your browser. You can disable cookies or set your browser to alert you when cookies are being sent. Ticketstosee.com supports your right to block any unwanted Internet activity, especially that of unscrupulous websites, but please note that if you choose to block Ticketstosee.com cookies, this may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. It is possible however to block cookie activity from certain web sites while permitting cookies from sites you trust, like Ticketstosee.com.

Opting Out

As a Ticketstosee.com customer, you may opt in at any time to occasionally receive updates from us about ticket sales in your area, special offers, new Ticketstosee.com services, and other items that may be of interest to you via email, text messages, phone or post. Where previous indication of consent has been provided, it is possible for you to opt out at any time, in order to no longer receive these types of messages either through an opt out feature in the message.

Our Security Precautions

Our web site has security features in place to protect against loss, misuse and alteration of the information under our control. All personal information you provide to Ticketstosee.com is transmitted using 128 bit Secure Server Software SSL (Secure Socket Layer) encryption. SSL is a proven coding system that allows your browser to automatically encrypt, or scramble, all of your personal data before you send it to us. It will not therefore be possible for your payment method data, name and address to be read as the information travels over the Internet. In addition, whenever you transact on Ticketstosee.com, you are protected by Ticketstosee.com’s guarantee.

Disclosure of Information

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Third Party Vendors and their Privacy Policies

We may use third-party advertising companies, to serve or track ads on our web site and other web sites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

Transfer of Your Personal Information and Financial Information Outside of the EEA

Please note that from time to time, Ticketstosee.com may transfer your personal and/or financial information to other companies in order to perform or improve our services or to help our security, credit risk or fraud protection activities. As mentioned, elsewhere in this privacy policy we may also send personal information to our partners. By submitting to us your details, you are providing consent to the transfer of your information for the purposes set out in this paragraph. Any transfer of information will take place in accordance with this Privacy Policy and as permitted by law.

Transfer of Personal Information in Event of Sale of Ticketstosee.com or its Assets

In the event that Ticketstosee.com is sold, or transferred some of its assets to another party, our customer information will most likely also be transferred in connection with such acquisition. If your personal information is transferred, use of such information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Ticketstosee.com.

Disclosure in Compliance with Laws

You should be aware that in addition to the circumstances described above, Ticketstosee.com may disclose your financial or personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Ticketstosee.com or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

This policy is effective as of March 19, 2009. Any material changes in the way Ticketstosee.com uses personal information will be described in future versions of this Privacy Statement.

You can always submit concerns regarding our Privacy Policy or our privacy practices by calling us on the phone number at the top of the page. 

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