Delivery and Returns
Delivery Options with Ticketstosee
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process with Ticketstosee.com. Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below:
Secure Post – Royal Mail Special Delivery in the UK only, a signature is required for proof of delivery.
International Secure - for all events booked delivery outside the UK, guaranteed UPS or Fedex delivery with tracking for customers.
Venue Collection - for some events that occur in the UK or Ireland.
The risk of damage to or loss of tickets supplied by us will pass to you when the tickets are dispatched from our premises.
Ticketstosee will dispatch your tickets or hospitality by using a secure, signed for delivery service delivering worldwide at the rate agreed, to reach you on the day after dispatch. We will endeavour to deliver your tickets or hospitality as soon as possible. Usually, tickets will be dispatched within 7 days from the time of booking. In some cases, due to the nature of the business, tickets do not arrive with us until shortly before the event date. This is especially common where the tickets in question are general admission (standing) tickets, or specially printed souvenir tickets. These tickets are held back by the promoter as a prevention measure against loss of tickets, fraud or counterfeiting of the tickets.
In extreme circumstances, tickets do not arrive with us until the date of the event. If the tickets arrive with us too late to be posted, Ticketstosee will arrange for you to collect your tickets either from our London office or from a representative at the venue.
Please note that we cannot be held liable for any failure by the courier to deliver your tickets.
Ticketstosee.com is not affiliated with any venue box office, or primary ticket agent. We are not responsible for changes such as the event date, time, venue, adverse weather conditions or other matters beyond our control.
We shall not be responsible for any tickets, which are lost or stolen, after dispatch to you. No duplicates can be issued under any circumstances. Please note that should you choose the "Insured Post" option, and ask us to send your tickets to a hotel, we will only be responsible for your tickets up to the point of delivery. If the hotel misplaces your tickets, once they have been signed for by their staff, then all insurance will be void and we will not be held responsible for replacing your tickets.
If you require delivery to a hotel, we would STRONGLY advise you to select the "London Central Courier" option. With this option, should the tickets become lost prior to being handed to you, we would bear the full cost of replacing your tickets.
All deliveries require a signature on receipt. If you do not receive your order (allowing for shipping time), please contact us so that we can track your order for you. It is your responsibility to advise us if you have not received your tickets.
If a signature cannot be obtained by the Royal Mail/Courier on the day of delivery, as proof of receipt, they will leave a collection card. Please do not lose this card, this will let you know contact details of your collection office, you can either collect from your local sorting office or arrange another date for delivery when your tickets can be signed for. Please note it is your responsibility to make arrangements with the postal/courier service to arrange for this re-delivery or collection.
All sales are final
Ticketstosee.com will purchase tickets and hospitality packages on-behalf of the customer, when an order is placed, we will then make a financial outlay to source the tickets and or corporate hospitality.
Please be aware that the right to withdraw (or cooling off period) provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of tickets as they are products of fluctuating price. Since event tickets are purchased in a free and fluctuating market prices are subject to change at any time. For up to date, current prices please consult our website. All ticket & hospitality sales are final.
No refunds, cancellations, or exchanges are issued after you have purchased. We are not responsible for changes such as the event date, time, venue, adverse weather conditions or other matters beyond our control. We shall not be responsible for any tickets, which are lost or stolen, after dispatch to you. No duplicates can be issued under any circumstances. No returns are excepted under any circumstances unless for errors or omissions on our part.