Terms and Conditions
We’re a leading resale secondary marketplace for tickets to see live events. Prices are set by sellers and may be below or above face value.
Ticketstosee.com Terms & Conditions of Business
All prices quoted are exclusive of salestax/vat at the current rate.
The contract is subject to our terms & conditions available at https://www.ticketstosee.com/page/130/ (a copy will be sent to you if requested).
Ticketstosee.com expressly rejects any terms and conditions proposed by you in addition to, or in conflict with these booking terms and conditions. By ordering with us you agree unconditionally to these terms and conditions. An invoice confirms our acceptance of your order as detailed, the contract will then be formed and is subject to our business terms and conditions to which you have agreed to be bound by.
Ticketstosee known as the web site www.ticketstosee.com is an independent company engaged in the service of finding and providing tickets & hospitality to all concerts, sporting, theatre and cultural events worldwide. We are not affiliated with, nor do we have any licenses or strategic alliances with, nor are we authorized by any box office, promoter, venue, theatre, stadium, hotel, sporting team or sporting association. All and any copyrights, trademarks, trade names used are for descriptive purposes only.
Ticketstosee.com does not take title to the underlying ticket and the actual transactions are between the buyers and the sellers of the original ticket. If you have any queries regarding your order you must expressly only contact Ticketstosee, if you contact the box office or any other party you will be in breach.
We are not acting on the authority of or by the permission of any of the above-mentioned entities. We can provide access to tickets for events through our contacts and various sources. Our prices are much higher than the original face value of the tickets. This reflects the degree of difficulty and of course the cost of obtaining; hard to get tickets, premium seating, tickets that are no longer available at the box office or on public sale and the convenience of using our VIP services.
The ticket face values and seat locations are stated on our web site and by our representatives. If you require further information or you are unsure, please contact us before you order. Please be aware that the ticket market is a very volatile and fluctuating market and prices may vary wildly at different points in time. If your first choice of a ticket is not available, we reserve the right to upgrade or downgrade (partial refund) the order to the next available category or to cancel the order with a full refund. All deposits are non-refundable. We guarantee to allocate group ticket only bookings in a minimum of pairs together, but every effort is made to keep larger bookings together.
If resale for an event is restricted
Please be aware some event tickets may feature identification details of the original buyer, which may mean that anyone other than the original buyer could be REFUSED ENTRY to the event. Alternatively, event organisers may seek to limit the use of tickets (or passcodes to buy tickets) to the original purchaser
Although all tickets are sold in good faith, if you or your customer is REFUSED ENTRY on the above grounds, unfortunately, we will be unable to give a refund. Please consider this risk before accepting the Terms & Conditions of sale.
For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction.
All sales are final there are no refunds, cancellations of orders or tickets exchanged except in the event of the show/event being cancelled, in which case only the face value may be refunded. Upon written request, we will agree to place your order on a “Try to sell” basis but the tickets remain your property until resold. Ticketstosee.com reserves the right to cancel any booking and we will refund full payment in the event of being unable to obtain the tickets booked by the client. Should for any reason outside the control of Ticketstosee.com, including bad weather, an outdoor event is wholly or partly cancelled no refunds can be made. Individuals and companies are advised to take out insurance cover, at a minimal cost, through their own broker. All Errors & Omissions Accepted.
Welcome to the Ticketstosee.com online ticket exchange.
Ticketing Exchange. Ticketstosee provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Ticketstosee does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Once Buyer and Seller have entered into a transaction, all transactions are covered by the Ticketstosee Guarantee.
The provision of tickets, entertainment packages and related hospitality services by Ticketstosee.com are expressly conditioned upon the booking terms and conditions set forth below (also referred to as the "CONTRACT"). Ticketstosee.com expressly rejects any terms and conditions proposed by you in addition to, or in conflict with these booking terms and conditions. By ordering with us you agree unconditionally to these terms and conditions.
A contract shall be deemed to have been made between Ticketstosee.com ("Ticketstosee.com") and the booking client ("the Client") when the client has confirmed requirements by inter alia; website order form, facsimile, letter, written order form, e mail or telephone and Ticketstosee.com have accepted such a booking - an invoice being proof of such acceptance. These Booking Terms and Conditions shall constitute a binding agreement and contract between you, your company and Ticketstosee.com.
(3.1) There are some situations where we cannot accept an order, and in the online order form, you will be asked if you agree to our terms and conditions by clicking the accept button. If you cannot accept our Terms and Conditions, unconditionally, please do not order with us. You will ensure that your responses are not misleading or inaccurate, and accordingly you acknowledge that we are reliant upon you to complete the order form accurately.
(3.2) Telephone orders: you will be advised by our staff to read and accept our terms and conditions displayed at the website www.ticketstosee.com before an order is accepted by us. Also, upon request we shall email a PDF copy of these terms and conditions for your records.
(3.3) Data Protection is designed to protect individuals about whom information is entered and stored on computer and other systems. Accordingly, it lays down strict standards of accuracy, relevance and care of such data including how it may be divulged. Any data about individuals you enter onto our website directly or include in any message to us will be subject to the Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for us to utilize it for the purposes of any transaction concluded for or by you through this website.
(3.4) Please be aware that to the extent permitted by law and except as expressly provided for in part B of these terms and conditions, we do not accept liability in respect of this website, your use of it or our on-line & telephone ordering service.
(4.1) Unless otherwise stated all prices of tickets or hospitality advertised on this website are exclusive of Sales Tax/VAT at the current rate. You agree to pay all sales tax or any other taxes, stamp duty fees or charges payable by Ticketstosee.com relating to and/or in connection with the supply of services pursuant to this agreement.
(4.2) Tickets are likely to be advertised on this website for sale at a price above face value (click More Info on your chosen event for approximate face values). The sale price indicated includes service charges reflecting our costs and efforts in obtaining hard to get, premium or sold out tickets or hospitality. Please be aware that the ticket market is a very volatile and fluctuating market and prices may vary wildly at different points in time.
(4.3) Every effort will be made to ensure that the tickets or hospitality you receive match the description set out on this website as far as reasonably possible. However, we reserve the right to upgrade your tickets or hospitality at no additional cost, if for any reason the tickets or hospitality you purchase become unavailable.
(4.4) Odd amounts of tickets or group bookings of more than 2 cannot be guaranteed seated together, unless previously agreed by us in writing, neither can rows or sections but we will do our best.
(4.4) We reserve the right to downgrade tickets, under rare circumstances, in which case the client will be contacted to ensure that the tickets are suitable or if a partial refund is warranted.
(4.5) If an Event is cancelled or postponed, we will use our reasonable endeavours to notify you of the cancellation or postponement once we have received authorisation from the official event management or promoter. Please note that we cannot guarantee that you will be informed of such cancellation before the date of the event.
(4.6) Please note you are purchasing tickets or hospitality for an event not a specific date. If an event is rescheduled or postponed, we will where possible use our reasonable endeavours to offer you tickets to the rescheduled event.
(4.7) Should an event for any reason be cancelled or rescheduled Ticketstosee.com will strictly only be liable for the face value of the ticket.
(5.1) Payment shall be made by you for all monies owed to us in respect of orders placed (“Payment”).
(5.2) Tickets Only: The full price of the booking must be paid immediately upon acceptance of the booking. Once a booking has been made tickets cannot be exchanged or refunded. Ticketstosee.com at their sole discretion may allow payments for tickets to be made on the same terms as payments for corporate hospitality.
(5.3) Corporate Hospitality orders: Deposit - A non-refundable deposit of 35% of the overall price of the booking must be paid within 7 days of our acceptance of the booking unless the booking is accepted within 60 days of an event in which case the full amount must be paid immediately. Payment of Balance - The balance of the overall price must be paid not less than 60 days before the date of the event.
(5.4) Payment shall be made on order and is acceptable by cash, cheque or all major credit and debit cards: (Switch, MasterCard, Visa and American Express). Cheques and Postal Orders should be made payable to Ticketstosee.com and crossed “payee only” or bank transfer.
(5.5) Payment of additions and extras by the client. All accounts for services and goods provided at any event, which are not included in the inclusive booking cost, are due for payment within seven (7) days of the invoice date.
(6.1) If payment is not made within the time limits in clauses 5.2 & 5.3 above, this will be a breach of contract by the client entitling Ticketstosee.com to treat the contract as at an end, and reallocate the corporate hospitality facilities, bookings and/or tickets without informing the client.
(6.2) In the event of Ticketstosee.com treating the contract as at an end under clause 6.1 Ticketstosee.com shall be entitled to retain all sums already paid by the client. The balance, if any, of the cost/price of the booking shall become immediately payable by the client to Ticketstosee.com. This is without prejudice to Ticketstosee.com’ rights to claim damages from the client in respect of any loss suffered by Ticketstosee.com
(7.1) Any notice of cancellation by the client of a booking or part of a booking must be made in writing by letter sent by recorded delivery to Ticketstosee.com at the address above.
(7.2) Any request by the client for a variation to a booking must be made in writing by letter sent by recorded delivery to Ticketstosee.com at the above address and is only effective if accepted in writing by Ticketstosee.com
(8.1) Cancellation by the client- Corporate Hospitality only, Special Events and Tickets with Corporate Hospitality: If a booking or part of a booking is cancelled by the client more than sixty days before the event the client shall be liable for 35% of the total price of the booking. If a booking or part of a booking is cancelled by the client less than sixty days before the event the client shall be liable for the total price of the booking.
(8.2) Cancellation by the client- Tickets Only In the event of cancellation by the client, the client shall be liable for the total price of the booking.
(9.1) The risk of damage to or loss of tickets supplied by us will pass to you when the tickets are dispatched from our premises.
(10.1) We will dispatch your tickets or hospitality by using a secure, signed for delivery service delivering worldwide at the rate agreed, to reach you on the day after dispatch.
(10.2) We will endeavour to deliver your tickets or hospitality as soon as possible. Usually, tickets will be dispatched within 7 days from the time of booking. In some cases, due to the nature of the business, tickets do not arrive with us until shortly before the event date. This is especially common where the tickets in question are general admission (standing) tickets, or specially printed souvenir tickets. These tickets are held back by the promoter as a prevention measure against loss of tickets, fraud or counterfeiting of the tickets. In extreme circumstances, tickets do not arrive with us until the date of the event. If the tickets arrive with us too late to be posted, we will arrange for you to collect your tickets either from our London office or from a representative at the venue.
(10.3) Please note that we cannot be held liable for any failure by the courier to deliver your tickets.
(10.4) Ticketstosee.com is not affiliated with any venue box office, or primary ticket agent. We are not responsible for changes such as the event date, time, venue, adverse weather conditions or other matters beyond our control. We shall not be responsible for any tickets, which are lost or stolen, after dispatch to you.
(10.5) No duplicates can be issued under any circumstances.
(10.6) Please note that should you choose the "Insured UK Post" option and ask us to send your tickets to a hotel, we will only be responsible for your tickets up to the point of delivery. If the hotel misplaces your tickets, once they have been signed for by their staff, then all insurance will be void and we will not be held responsible for replacing your tickets.
(10.7) If you require delivery to a hotel, we would STRONGLY advise you to select the "London Central Courier" option. With this option, should the tickets become lost prior to being handed to you, we would bear the full cost of replacing your tickets.
(10.8) All deliveries require a signature on receipt.
(10.9) If you do not receive your order (allowing for shipping time), please contact us so that we can track your order for you. It is your responsibility to advise us if you have not received your tickets.
(10.10) If a signature cannot be obtained by the Postal Service/Courier used on the day of delivery, as proof of receipt, they will leave a collection card. Please do not lose this card, this will let you know contact details of your collection office, you can either collect from your local sorting office or arrange another date for delivery when your tickets can be signed for. Please note it is your responsibility to decide with the postal/courier service to arrange for this re-delivery or collection.
(10.11) For any event, when a membership card is issued rather than a paper ticket, it is the responsibility of the customer to return the card/s according to the return instructions issued at the time. Failure to do so may result in the customer’s credit card being charged the market value of any events already uploaded on the membership card. Additional administration and renewal charges may also be incurred.
(10.12) We reserve the right to make tickets or hospitality available for collection at the Venue, or Accommodation or another place, where relevant, as notified to you prior to the event. We are likely to do so where it becomes impractical to post tickets or hospitality to you, for example due to the proximity of an event or circumstances beyond our control. You will be notified either at the time of booking or we will contact you using the details provided at the time of booking if this becomes necessary.
(10.13) When you receive tickets or hospitality packs please keep them in a safe place. You will be responsible for any loss, theft or damage. For security reasons, no duplicates or replacements will be issued.
(11.1) Ticketstosee.com will purchase tickets and hospitality packages on-behalf of the customer, when an order is placed, we will then make a financial outlay to source the tickets and or corporate hospitality. Please be aware that the right to withdraw (or cooling off period) provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of tickets as they are products of fluctuating price. Since event tickets are purchased in a free and fluctuating market prices are subject to change at any time. For up to date, current prices please consult our website.
(11.2) All ticket & hospitality sales are final. No refunds, cancellations, or exchanges are issued after you have purchased, save as set out in Part B section 8.1 and 8.2. We are not responsible for changes such as the event date, time, venue, adverse weather conditions or other matters beyond our control. We shall not be responsible for any tickets, which are lost or stolen, after dispatch to you. No duplicates can be issued under any circumstances.
(11.3) If we are unable to fulfil an order by reason of an error or omission on our behalf, you shall be entitled to a full and complete refund including all booking fees and charges.
(11.4) All purchases are final, so no refunds are possible unless an event is cancelled and not rescheduled. Please carefully consider your desire to purchase before placing your order. If an event has been cancelled and not rescheduled, you will be contacted by our customer service to arrange a refund.
(11.5) Should an event for any reason be cancelled Ticketstosee.com will strictly only be liable for the face value of the ticket.
(11.6) Ticketstosee.com will not be responsible for event postponement or event cancellations of any kind. This includes changes in event date, event time, venue change and weather conditions. Please understand you are buying for an event and not a specific date, event dates are liable to change due to circumstances beyond our control.
(12.1) The website (www.ticketstosee.com) is provide by an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on the website. You expressly agree that your use of the website (www.ticketstosee.com) is at your own risk.
(12.2) Ticketstosee.com makes no warranties, and specifically disclaims any liability for any services provided by third parties; you agree to waive any liability against Ticketstosee.com for the actions, whether negligent or intentional, of any third parties.
(12.3) Ticketstosee.com agrees to act only as your agent and you agree to accept all liability associated with the delivery or use of services or goods provided under this contract, you agree to defend and indemnify Ticketstosee.com against any and all damages, awards, penalties, or other liabilities of any nature whether the result of your intentional acts of negligence, Ticketstosee.com negligence, or the intentional acts or negligence of third party persons.
(12.4) Ticketstosee.com act as an agent and does not take title to the underlying ticket, the actual transactions are between the Buyers and Sellers. Please be aware some event tickets may feature identification details of the original buyer, which may mean that anyone other than the original buyer could be REFUSED ENTRY to the event. Alternatively, event organizers may seek to limit the use of tickets (or pass codes to buy tickets) to the original purchaser. Although all tickets are sold in good faith, if you or your customer is REFUSED ENTRY on the above grounds, unfortunately we will be unable to give a refund. Please consider this risk before accepting the Terms & Conditions of sale.
(12.5) In any event, Ticketstosee.com shall not be liable for death or personal injury suffered by the client or their guests arising out of the booking. The limitations of liability shall also extend to any loss or damage sustained by property or belongings of the client or any guest or for further costs, damages or expenses incurred or suffered by the client arising out of the booking.
(12.6) Ticketstosee.com will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God, natural disaster or act of terrorism.
(12.7) Our entire liability under or in connection with this agreement, your order, the tickets supplied or otherwise shall not exceed the value of your total payments to us.
(13.1) We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at the address given in Section 1 of Part A above. We will try to do our best to solve any problems that arise.
(14.1) We do not take responsibility for any matter that is outside our reasonable control including without limitation the cancellation, delay or postponement of any concert or other applicable event nor for any consequential loss arising from such matters.
(15.1) This agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.
In this agreement:
(16.1) Reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted;
(16.2) Words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporated; and (in each case) vice versa.
(16.3) Any reference to a party to this agreement includes a reference to his successors in title and permitted assigns.
(16.4) The headings to the Clauses are for ease of reference only and shall not affect the interpretation or construction of this agreement.
(17.1) If any legal proceedings of any nature are brought by Ticketstosee.com because of breach of contract or to enforce or interpret any of the terms of this contract, Ticketstosee.com shall be able to recover from you it’s reasonable attorney/solicitor’s fees and other associated costs.
We have Satellite Agent Dispatch Offices throughout the World, but this Site is operated by a U.S. entity and is governed by the state and federal laws of the United States. The laws of your jurisdiction may be different than the laws that apply to this Site. If you access this Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Administrative Contact: Ticketstosee.com c/o Perfect Privacy LLC, 12808 Gran Bay Pkwy West, Jacksonville FL 32258 USA Phone: +1.9027492701
(18.1) Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.
(19.1) The parties confirm their intent not to confer any rights on any third parties by this Agreement and accordingly the Contracts (Rights of Third parties) Act 1999 shall not apply to this Agreement.
(20.1) We reserve the right to terminate this agreement immediately on notice to you if you are deemed to be in material breach of any term of this agreement.
21. License & Site Access
Ticketstosee.com grants you a limited license to make personal use only of the Site. You acknowledge that you may not: (a) resell or use this Site or any Site Materials (defined below) for commercial purposes; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the Site materials not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any Site Materials (including any Ticketstosee.com trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopy, record or otherwise; (d) collect and use of any product listings or descriptions; (e) make derivative uses of the Site and any Site Materials; or (f) use of any data mining, pic bots, bots, spiders, automated tools or similar data to gather and extract methods, directly or indirectly, on the Site Materials or to collect any information from the Site or any other user of the Site.
Except as noted above, you do not have any right or license by implication, estoppel, or otherwise in or under a patent, trademark, copyright, or proprietary right of Ticketstosee.com or any third party.
You may not use any meta tags or any other "hidden text" utilizing Ticketstosee.com's name, trademark, or product name without our express written consent. "Site Materials" means all materials on the Site, including, without limitation, trademarks, design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof.
We may terminate your use of or access to the Site if you make or permit any unauthorized use of this Site. Such actions by you may violate the law including, without limitation, copyright laws, trademark laws (including trade dress), and communications regulations and statutes. We reserve the right to have all violators prosecuted under the law.
22. Claims under the Ticketstosee Guarantee.
If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise, this will no longer be covered by the Ticketstosee Guarantee. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Should you experience problems with your tickets on the day of the event you must contact Ticketstosee within 5 working days of the incident to report the issue. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Forms must be returned to Ticketstosee 10 working days after receiving them, in order to apply for a refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the Ticketstosee Guarantee. Ticketstosee reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Our guarantee does not affect Your statutory consumer rights under UK law.
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